1 Year Limited Warranty
Our Promise
We design our products to be durable and to last. Every EVORA product should arrive fully functional and ready to be used as intended. If something isn't right, we'll work with you to make it right.
Coverage Period
Your EVORA product is guaranteed against manufacturing defects for one year from the date of delivery.
Days 0–90: If your product has a manufacturing defect, we'll replace it and cover shipping.
Days 91–365: If your product has a manufacturing defect, we'll replace it. You cover the cost of shipping the replacement to you.
Cosmetic manufacturing defects — the kind visible as soon as you open the package — must be reported within 30 days of delivery. These are listed separately below.
What's Covered
Display and movement defects (full year)
- Blank or non-functioning screen
- Missing, faded, or glitching digits or pixel segments
- Watch fails to power on, or stops working without external cause
- Unexplained time or date resets
- Timekeeping that drifts significantly beyond normal tolerance (see below)
Physical defects (full year)
- Band adapter breakage under normal use
- Band pin or attachment failure under normal use
- Case or housing separation not caused by impact
Cosmetic manufacturing defects (must be reported within 30 days of delivery)
- Crooked or misaligned screen
- Display lines that are crooked, blotched, uneven, or touching the digits
- Printing or ink defects on the display face
- Burrs, flashing, or molding defects on adapters or case
- Display background color noticeably outside our normal range
What's Not Covered
- Normal wear and tear
- Accidental damage, drops, or impact
- Damage caused by misuse, modification, disassembly, or tampering
- Water damage resulting from wear and tear — for example, a button worn down through use allowing water to enter
- Cosmetic defects reported more than 30 days after delivery
- Lost or stolen products
- Products purchased from anyone other than EVORA directly
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Normal characteristics, not defects
Digital watches share a few characteristics that are inherent to how LCD displays work. These are not manufacturing defects and are not covered:
- Viewing-angle shadow. Digits may appear to have a slight shadow or shift in shape when viewed from an angle. LCD pixels sit between two layers of glass, so this is normal for every digital watch.
- Slight variation in display background color between individual units.
- Timekeeping variance. All digital and quartz movements have a margin of error. Ours is specified at 0.7 seconds per day, and roughly one second per day is within normal operating range. Note that setting the time to the minute rather than the second introduces additional variance at the start.
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How to Submit a Claim
All Warranty claims are submitted through our portal.
You'll be asked to provide two photos:
- A clear photo showing the defective part of the product
- A clear photo of the stainless steel case back, behind the band, with the engravings clearly visible
Claims cannot be reviewed without both photos.
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What Happens Next
Our support team reviews your claim and photos. If the issue is covered, we'll ship a replacement. We may request the original items return.
If an identical product is no longer available, we may offer a comparable replacement.
International Orders
This guarantee applies to international orders on the same terms.
Final Notes
EVORA determines whether an issue is a manufacturing defect. All warranty decisions are made at the discretion of our support team, and proof of purchase may be required.
This 1 year limited warranty applies to the original purchaser, or to the original recipient in the case of a gift, and is not transferable.
Nothing in this guarantee limits any rights you have under the consumer protection laws of your country.