Returns & Exchanges
We want returns and exchanges to be simple, fair, and easy to understand. Please read the details below before starting a return.
Return Window
We accept returns and exchanges within 30 days of delivery.
Items must be returned unworn, unused, and in original condition with all original packaging included. Light try-on is fine, but products must be fully resellable.
Items returned worn, damaged, altered, or incomplete may not be eligible for a refund.
Return Shipping & Exchanges
We cover the cost of one return or one exchange per order.
For a return, that means we cover the return shipping label. For an exchange, that means we cover both the return label and shipping the replacement item to you.
After that first free return or exchange:
- Additional returns from the same order are the customer's responsibility to ship back
- Additional exchanges from the same order are the customer's responsibility to ship both ways
Refunds
Refunds are issued to the original payment method unless store credit is selected.
Returns are inspected when they arrive at our warehouse. Please allow up to two weeks from the date we receive your return for processing.
If a discount was applied to your order, refunds reflect the amount actually paid for the returned item after that discount.
Exchanges
Exchanges are subject to availability. If your requested item is unavailable, we'll offer store credit or a refund.
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Final Sale Items
Items explicitly marked Final Sale at the time of purchase are not eligible for refunds. Depending on availability and condition, final sale items may be eligible for exchange or store credit.
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Alaska, Hawaii & Military Addresses
We ship to Alaska, Hawaii, APO, FPO, and DPO addresses via USPS.
Standard delivery estimates don't apply to these destinations and transit times are often longer. Returns follow the same terms as other domestic orders.
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International Orders
We accept international returns within 30 days of delivery, with one difference from domestic orders: you arrange and pay for return shipping yourself.
To start an international return, begin in our Return Portal. Once your request is approved, you'll receive our return address and instructions. Ship the item back using any carrier you choose, then enter your tracking number in the portal so we can match your package to your return when it arrives.
Refunds cover the product price. Duties, taxes, and original shipping charges are not refunded, though you may be able to reclaim duties and import taxes directly from your country's customs authority.
If your item has a manufacturing defect, don't ship anything back. See our Product Guarantee — we'll handle it without requiring a return.
European Union
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification.
To exercise this right, contact us at support@evoracompany.com or start a return in our portal within 14 days of delivery. You then have 14 days to return the item.
For withdrawals made within this 14-day period, we refund the product price and the standard outbound shipping cost you paid. If you selected a more expensive shipping option, we refund the standard rate. You are responsible for the cost of returning the item to us.
Refunds are issued within 14 days of receiving the returned item.
United Kingdom
If you are located in the United Kingdom, the same 14-day right of withdrawal applies under the Consumer Contracts Regulations, on the same terms described above.
Australia
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a remedy where goods are not of acceptable quality.
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Additional Notes
- Only items purchased directly from evoracompany.com are eligible for return
- All returns and exchanges must be initiated through our Return Portal — requests sent by email will be directed there
- Proof of purchase may be required
- All returns are inspected on arrival
- EVORA reserves the right to refuse returns that do not meet these requirements
For issues related to product defects or functionality, please see our Product Guarantee.