FAQ

Watches

Are the watches Water proof?

They are water resistant up to 100M; which means you can shower with, swim with or do any other normal water activities. They can be fully submerged in water

What Features do the watches have?

1. Water Resistant

2. Military time & normal time options

3. Stopwatch

4. LED backlight

5. Lightweight & durable

6. Date shown on main screen

Do you ship internationally?

Yes we do! Depending on your country, you may be subject to customs fees. Evora does not take responsibility for any customs charges, fees, etc.

Can I buy separate watch pieces?

At this time, no. We are working on some cool stuff though so keep an eye out :)

How do I change the time / settings on my watch?

Click here to see how to Set Your Watches' Time

How long does the battery last?

The battery is rated to last 2-3 years!

Is the battery replacable?

We always reccommend when it comes time to replace your battery, to take it into a jewelry / watch repair shop. We advise not replacing it yourself.

Can I Hot Tub with my watch?

The combination of high heat, pressure & water could cause some of the watch seals to compromise. We advise not to put your watch in any hot water.

Do you have a warranty?

Ee offer a limited 30 day warranty if your item arrives with any manufactured defects. If your item does fall within those parameters, please contact us and we will evaluate whether it warrants a repair. This does not include damage caused after you have received your product.

Is the metal backing safe for sensitive skin / allergies?

The metal backing on our watches are made of 100% Stainless Steel.

Ring Sessions

How much does a Session cost?

The average cost per person is about $79. Here is a breakdown; it is $65 for all basic sterling silver - then once you're in the studio, you pick your stone. (Stone prices vary based off stone type & size - prices range from $9-$50 for stones). The $65 + your stone make up the total. There are other silver options available for additional purchase as well.

How long do sessions last?

Sessions last 2-3 hours - if you want to get done faster, pick your options out fast! :)

Do you take walk-ins?

We have a session that starts at 6 Monday - Friday & a session at 1 & 6 on Saturdays. Feel free to walk in at or before the session start time & if there are available spots remaining, we are more than happy to take you right then! :)

What are the rings made out of?

They are made out of the highest quality Sterling Silver.

Do you have gold options?

At the moment we do not.

What are your Late / Cancellation / No-Show policies?

We don't have a late policy - but please arrive a few minutes before your session starts in order to get everyone done on time :)

For other Session policies click HERE

Can I bring my own stone?

As long as the stone is a cabachon (flat bottom) & it is polished & ready to set - then yes! We do have a $10-$15 charge if you bring your own stone to cover the cost of silver sheet that will go underneath your stone. This charge is typically built into the cost of our stones.

If I bring someone with me to watch, do they have to pay?

Absolutely not! If someone wants to come watch during your session they are more than welcome & will not have to pay anything.

Do you do birthday parties?

Absolutely! If you have any special event such as a birthday, bachelorette party, etc. - DM us on Instagram & we will be happy to arrange something with you!

Shipping

Do you ship internationally?

Yes we do! Depending on your country, you may be subject to customs fees. Evora does not take responsibility for any customs charges, fees, etc.

How Fast will my order ship?

We process & ship orders Mon-Fri - except holidays. If your order is a custom, it takes us 1-2 business days to process & ship. If it is not a custom, we process orders usually in 1 business day.

We always do our best to get orders out ASAP

Returns

How do I return an eligable Item?

Click Here for our Return Policy & Instructions