Shipping Policy
Order Processing
Orders are typically processed and shipped within 12–72 hours, excluding weekends and holidays. During periods of high demand, processing may take longer.
Shipping Estimates
Shipping times shown at checkout are estimates provided by the carrier and are not guaranteed.
Once an order has shipped, delivery timing is determined by the carrier. Shipping charges are not refundable due to carrier delays or missed delivery estimates.
Address Accuracy
Customers are responsible for ensuring shipping information is accurate and complete at checkout.
If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment. A $6 reshipping fee applies.
If a package is delivered to an incorrect address that was entered at checkout, we're not able to replace it free of charge. Contact us and we'll work out a discounted replacement.
Carrier Issues & Delays
Once a package is handed to the carrier, EVORA is not responsible for delays caused by the carrier, weather, holidays, service disruptions, or other circumstances outside our control.
Delivered But Not Received
If tracking shows your order as delivered but you can't find it, contact us at support@evoracompany.com or through our portal and we'll help you resolve it.
Before reaching out, please:
- Wait 2–3 business days. Packages are sometimes scanned as delivered before they actually arrive.
- Check around your property — porch, side and back doors, garage, bushes, mailbox, and any building mailroom or front desk.
- Ask others at your address whether someone brought the package inside.
If the package still hasn't turned up, contact us. We'll confirm your shipping details and work with you on a resolution.
Claims must be submitted within 14 days of the delivery scan.
International Shipping
International orders may be subject to duties, taxes, and customs fees determined by the destination country.
For markets where we collect duties and taxes at checkout, the amount shown at checkout is what you pay — there's nothing further owed on delivery. For all other destinations, any duties or fees are the responsibility of the recipient.
EVORA is not responsible for delays caused by customs processing.
Alaska, Hawaii & Military Addresses
We ship to Alaska, Hawaii, and APO, FPO, and DPO addresses via USPS.
Standard delivery estimates don't apply to these destinations and transit times are typically longer. Military addresses in particular can take several additional weeks depending on routing.
For questions about returns, see our Returns & Exchanges policy. For defective products, see our Product Guarantee.